Payment Policy
At The Z Flip Case we are committed to providing a safe, secure, and transparent checkout experience for every customer. This page outlines how we handle payments, what methods we accept, and what you can expect when placing an order with us.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payment methods listed above include built-in buyer protection. We encourage first-time customers to use PayPal, Apple Pay, or Google Pay for additional peace of mind — each of these platforms offers independent dispute resolution and chargeback options if needed.
Payment Security
Your payment security is our top priority. All transactions on thezflipcase.com are processed through secure, encrypted servers using SSL (Secure Socket Layer) technology. This means your payment information is fully protected during transmission.
Your credit card details are never stored on our servers and are never shared with any third party beyond the payment processors required to complete your transaction. We are fully compliant with PCI DSS (Payment Card Industry Data Security Standard) requirements through our payment partners.
Currency
All prices on thezflipcase.com are displayed and charged in US Dollars (USD). If you are purchasing from outside the United States your bank or payment provider may apply a currency conversion fee. This fee is determined by your bank and is outside of our control.
Taxes
Applicable taxes are calculated and displayed at checkout based on your delivery address and local tax regulations. The final amount charged to your payment method will include any applicable taxes.
For international orders, please note that customs duties and import taxes are not included in the price at checkout and are the responsibility of the recipient. We recommend checking with your local customs office if you are unsure about applicable import fees in your country.
Order Confirmation
Once your payment has been successfully processed you will receive an order confirmation email within a few minutes. This email will include your order number, a summary of the items purchased, your delivery address, and the total amount charged.
If you do not receive a confirmation email within 1 hour of placing your order please check your spam or junk folder. If you still cannot find it please contact us at contact@thezflipcase.com with your name and the email address used at checkout.
Payment Issues
If your payment is declined please try the following:
- Verify that your card details are entered correctly including the billing address and CVV
- Contact your bank to confirm there are no restrictions on the transaction
- Try an alternative payment method such as PayPal or Apple Pay
If you continue to experience issues please contact us at contact@thezflipcase.com and we will assist you.
Fraud Prevention
To protect our customers and our business we reserve the right to cancel any order that appears fraudulent or suspicious. If your order is cancelled for this reason you will receive a full refund to your original payment method and we will notify you by email.
Refunds
If you are eligible for a refund under our Return Policy, the refund will be processed to your original payment method within 10 business days of return approval. Please refer to our Return Policy page for full details on eligibility and the return process.
Contact Us
For any payment related questions please reach out to our support team:
- Email: contact@thezflipcase.com
- Phone: +1 (443) 300-1401
- Address: 2526 St Paul St, Baltimore, MD 21218, United States
- Response time: Within 24 hours, Monday to Friday